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Magnus won SEK31,000, completed the wagering requirements, got his account verified and requested a withdrawal. On the following day, he was denied of his winning due to broken bonus terms and conditions. Magnus knew he didn’t make a mistake and requested to communicate with someone else then his ex-partner, Sandra, who happened to work for the casino. Johanna took over the case, but that didn’t change the casino’s mind and they started their investigation.
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You can use phone contact, email (you can send a message through the contact box or form), and online chat. Communication is quite free and does not always fit into formal standards. However, we have not encountered abusive comments, but rather irony that sometimes helps to ease the atmosphere. The overall impression of the support department is positive. The bonus program at JoyCasino does not carry anything revealing, but it deserves attention.
The welcome package alone makes this site worth a try, as new players can get bonus money for the first five deposits. Besides the welcome package, there are other Joycasino bonuses for regular players. Also, there are a lot of banking methods, including even some cryptocurrencies, so Joycasino online casino is definitely worth trying. Joy Casino online guarantees an entertaining and secure gaming environment for their customers.
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Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent. Based on our estimates or gathered data, Joy Casino is a medium-sized online casino. It has an average amount of restrained payouts in complaints from players, when we take its size into account.